Privacy Policy

Last updated: 15 January 2026

Data Controller Information

This privacy policy explains how aeroluxis AS ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. aeroluxis AS is the data controller for the personal data we process, and we are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws.

aeroluxis AS is registered in Denmark with company registration number CVR74125896, and our registered office is located at Frederiksborggade 87, 1077 Copenhagen, Denmark.

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website and services.

Personal information you provide directly includes your name, email address, phone number, restaurant name, and any messages or inquiries you send through our contact forms. We also collect information about your restaurant's feedback management needs and preferences when you request our services or participate in consultations.

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring website, pages visited, time spent on pages, and other usage statistics. This information helps us understand how visitors use our website and improve our services.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Legitimate Interest: We process data for business development, website analytics, and service improvement purposes
• Contract Performance: Processing is necessary to provide our services and fulfil contractual obligations
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent
• Legal Obligation: Where we are required to process data to comply with legal requirements

How We Use Your Data

We use the personal data we collect for various purposes related to providing and improving our restaurant feedback automation services. How we use your information depends on how you interact with our website and the preferences you express.

We use your contact information to respond to your inquiries, provide customer support, and deliver the services you request. This includes processing consultation requests, scheduling product demonstrations, and providing technical assistance for our automation tools.

For service improvement purposes, we analyse website usage data to understand user behaviour, identify areas for enhancement, and develop new features for our feedback automation platform. We also use this information to optimise our website performance and user experience.

With your consent, we may send you marketing communications about our services, industry insights, and product updates. You can withdraw your consent for marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses essential cookies that are necessary for basic functionality, such as maintaining your session and remembering your cookie preferences. We also use analytics cookies to understand how visitors interact with our website, which helps us improve our content and user experience.

For marketing purposes, we may use advertising cookies to deliver personalised advertisements and measure the effectiveness of our marketing campaigns. These cookies help us show relevant content to potential clients interested in restaurant feedback automation solutions.

You have control over cookie settings and can modify your preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, such as hosting providers, email services, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the specified purposes.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transfer or merger. In such cases, we will ensure appropriate safeguards are in place to protect your personal data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard security practices.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Contact information and inquiry data are typically retained for three years after your last interaction with us, unless you request earlier deletion or we have ongoing business relationships that require longer retention.

Website analytics data is generally retained for 26 months, after which it is automatically deleted or anonymised. Marketing consent records are kept until you withdraw consent or for three years after your last interaction with our marketing communications.

If you become a client of aeroluxis, we will retain your data for the duration of our business relationship and for seven years thereafter as required by Danish business record-keeping requirements.

Your Rights

Under GDPR, you have several rights regarding your personal data. You have the right to request access to the personal data we hold about you and to receive a copy of this information. You can also request correction of any inaccurate or incomplete personal data.

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the original purpose or when you withdraw consent. You may also request restriction of processing or object to processing based on legitimate interests.

If you have provided consent for processing, you have the right to withdraw that consent at any time. You also have the right to data portability, allowing you to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month and may request additional information to verify your identity.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or adequacy decisions.

Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you have concerns about our processing of your personal data, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or the supervisory authority in your country of residence.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

We are committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible. For general inquiries about our services, please contact us at contact@aeroluxis.top.